Client responsibility
Read this page before registering or funding, and contact support if any point is unclear.
Westrelaine
Complaints handling process
Westrelaine uses a documented complaint path for service, funding, security and account concerns.
Official Registration Form
By creating an account, you agree to our Privacy Policy and Terms of Use.
Details
Complaints handling process details
Send complaints to [email protected] with your name, account email, issue summary, relevant dates and supporting documents. Written complaints may also be sent to the Ottawa office or Sydney office listed on the contact page. We acknowledge complaints as soon as practical, investigate with the relevant department and provide a final response within the applicable regulatory timeline. Canadian clients may escalate unresolved matters to OBSI or CIRO where applicable. Australian clients may use AFCA escalation routes after the internal process.
Local context
Canadian and Australian requirements are reflected where they apply to the topic.
Support channel
Email [email protected] for document questions, account concerns or escalation requests.
Before you continue
Complaints client checkpoints
Confirm your local context
Westrelaine serves Canada and Australia, so review the office, support, funding and regulatory information that applies to your country before relying on this page.
Understand the risk boundary
Automated trading tools can organise decisions and execution, but they do not guarantee profit, prevent market losses or replace careful review of your financial position.
Use the official support route
Questions about this page should go to [email protected] so the Client Operations and Compliance Desk can keep the answer tied to your account record.